Outsourcing Trends to Watch for in 2014

Check out the first three trends that will shape the BPO industry in 2014.

1. Pioneers and new entrants gain traction in the robotic process automation/autonomics space.

Automated systems, such as forms classification and data capture, have been around for years, but these new platforms (with fancier names) purport to be the second-generation of business process automation. Pioneering UK provider Blue Prism and its U.S-based arm, Virtual Operations, describe its product as robotic process automation, “software robots” that integrate with legacy business process systems to handle mundane, rules-based tasks.