Check out the first three trends that will shape the BPO industry in 2014.
1. Pioneers and new entrants gain traction in the robotic process automation/autonomics space.
Automated systems, such as forms classification and data capture, have been around for years, but these new platforms (with fancier names) purport to be the second-generation of business process automation. Pioneering UK provider Blue Prism and its U.S-based arm, Virtual Operations, describe its product as robotic process automation, “software robots” that integrate with legacy business process systems to handle mundane, rules-based tasks.
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